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Office Hours:                                           Phone  352-341-0077
Monday - Thursday  9:30 AM - 4 PM
Friday  9:30 AM - 3 PM
Closed Saturday and Sunday
 
Order Status & Tracking Info:
  •    Check on your order or shipping status.
  •    Billing problems.
  customerservice@graphic-express.com

If you attempting to place an order and it was rejected - email us and we can send a PayPal invoice to you. (This can happen with foreign shipments).
 
Shipping Methods & Times:
  •    Click Here!  Info on shipping methods and times.
Times are estimated and not guaranteed.
 
Tech Help & Product Info:
  •    Do you have a certain product?
  •    Will a product fit my vehicle?
  •    Installation Help?
  •    Do you sell replacement pieces ?  *see below
  •    Web site problems !!
  •    All other questions?
   techservices@graphic-express.com
 
Need a Stripe Replacement Piece:
Replacement pieces are available for most products
to the ORIGINAL PURCHASER within ONE YEAR from purchase.

NOTE: All products are NOT eligible for replacement pieces.
Minimum replacement piece order charge $30

          Include:
          The product Number. 
          Decal section you need.
          Your Name, Address and Phone number.
          We will look up your purchase and contact you.
          EMAIL request to:    techservices@graphic-express.com
Send us a photo:
          EMAIL  photos@graphic-express.com
 
 Q & A:  Helpful Information
  • Can I clear coat over my decals?  NO.. NO.. NO.
      Stripes and decals were not made to clear coat over.
  • Do you make custom stripes and decals?  NO.
  • Can you modify a licensed product?  NO.
  • Can I get a product in a custom color?  Not Always.
      Custom colors are available if listed on the product page.
  • How long will my stripe or decal last?  Good Question.
      We use High Quality material to manufacture our products.
      With the correct installation and proper care they will last 5 or more years.
      Some will last much longer with care.
  • Will my decal peal or crack?  Shouldn't !!!
      Cleaning vehicle is the key... Do a great job cleaning then do it again.
  • Can I use an ice scraper on my decals?  NO... you will destroy them.
  • Can I wax my stripes and decals?  Maybe.
      Read the information on the product to se if it can be used on vinyl products. 
      Try a test area first in the seam of a door, hood or trunk lid.
      Some metallic vinyl react badly to some waxes and polishes.
  • Can I hire a body shop or sign shop to do my install?  Yes.
      Make sure they can install High Performance Vinyl. We do not use Wrap Vinyl.
      Remember a real professional lets their work speak for itself, talk to their customers.
  • Can I put this product on a different vehicle? Probably NOT.
      A stripe for a Ford Mustang will not work on a Dodge Challenger.
      A hood decal for a 2005-09 Mustang will not fit on a 2010 Mustang.
      If it specs out a certain year or model there is a reason for it.
  • Tracking shows delivered but I don't have it? Sorry.
      You can call Domestic & International USPS Tracking at:  1-800-222-1811
      Monday-Friday 8 AM - 8:30 PM & Saturday 8 AM - 6 PM Eastern Time
          They can give you the GPS delivery location of your package.
  • Can I modify or cut the decal material?  Yes.
      Many People modify decals.
      I would recommend a sharp razor blade or a sharp pair of scissors.
      Do a practice cut on an unused section to see what works best for you.

Mailing address:
Graphic Express Stripes and Decals
965 US Highway 41 South
Inverness FL  34450
 
Phone:  352-341-0077

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